My husband and I were forced to admit my mother to Ocean View Nursing and Rehab; it was the end of the world to me. Sudden illness made it impossible for me to continue her care at home. Honestly the emotions that hit my heart like a freight train; guilt, fear and anger shaped how I saw the facility. At first but now 17 months later after my mother's graduation to heaven, I love and still visit Ocean View Nursing Home. You see I found a family there. I found loving, caring, well trained staff and I found wonderful friends. I love the staff and residents of Ocean View Nursing home. I can tell you this; the residents love their home too! We got off to a rocky start it was normal because like many guilt, fear and anger filled my heart. The well trained staff is experienced with these normal, human emotions and they held my hand. Even when I was angry, even when I accused the staff and the facility of wrongs that truthfully did not exist, they heard me. The patient staff showed me respect and love at each bump. Slowly, as my mother settled in and I watched her bloom, watched her come alive and attend social functions, gain friends, love her nurses, love her nursing assistance, love the meals served, my heart changed. The truth is that my mother received better care than I could give her at home. At home she was isolated, she sat in her room all day, alone, no one to talk to except my husband and me. She didn't eat well because she hated my cooking and demanded donuts and ice cream. As a daughter I gave into her. At Ocean View the dietitian provided diabetic treats and drinks that had vitamins and calories. Three square meals a day, every day, made a huge difference in my mother's health.
When she complained about her meal a new and different meal was brought to her, quickly and gladly. You know when my mother had an appointment with the beautician on the corner across from the Administrators office, the staff ordered an early lunch tray. They did this for all residents with scheduled appointments in and outside the facility. My mothers last year of life was filled with activities, friends and loving care. I will never forget. Honestly no place is perfect and when I did have a valid concern it was met with immediate response and remediation. Problem solved! Joe Hager, Administrator, is a hands on, visible, leader. His office is an open door policy; everyone is welcome to speak with him at anytime. He leads this great community of people and it is with his guidance that the Ocean View Nursing Home and Rehab facility at 2810 S, Atlantic Avenue, New Smyrna Beach, FL 32169 continues to improve. I gained even more respect for this man when we evacuated the residents for hurricane Matthew in October of 2016. His leadership, active involvement, the staffs expert management, the herculean effort to bring our loved ones to safety was beyond description. It was the staff that stayed with our families in surrounding nursing care facilities. The staff lived with our family members providing care in the most extreme circumstances while their own families were left behind. Money cannot buy this kind of sacrifice it comes from the soul of each individual who chose to stay and face the storm with the residents. God continues to bless them all. Joe Hager continues to lead from a position of strength and a depth of caring that cannot be found in books and universities.
Again, I still visit Ocean View on a weekly basis. The hallways are filled with staff engaged with residents. Each time I go there are improvements being completed. New floors, painting, new hand rails, new phone, cable and internet service, new air conditioning, resident room renovations The well trained maintenance department is always busy and I am always impressed at their skilled and expert workmanship. Last week I attended a social outing with the residents. We went to the Golden Corral in Port Orange. The activities department takes the residents out to dinner monthly. It is a huge under taking. Everyone has a wonderful time! Come, join the family at Ocean View, your presence and love will be added to the great over flowing cup filled by the caring well trained staff. Social workers, nurses, certified nursing assistance, the best activities department this retired SNF nurse has ever seen, physical therapists, dietary, maintenance, administration, a beautician, reception, come bring more joy. It's easy to understand that as loving family members we feel guilt when we are forced to admit we cannot safely care for our parents, husbands, wives, our beloved family members. Guilt is a close partner with anger and it is these emotions that cloud our eyes and hide the truth. These emotions lead to unpleasant reviews when in actuality the family member was placed in the best possible position of care available. The safest place for a high risk fall patient is on the floor on a mattress until such time a facility that specializes in high risk patients has room. That level of care is a whole different area of expertise. The State of Florida has laws and rules that prohibit the use of restraints even for the safety of a resident. Side rails raised up on the bed are in the States view a restraint. If my mother were at risk of frequent falls out of bed I would hope that the staff caring for her would have the common sense to put her mattress on the floor. A broken hip is a devastating injury for the elderly. For me and my mother, who now lives in heaven, the truth is Ocean View Nursing and Rehab is and continues to be the best care facility in our area.
-- Gene and Kim Salisbury
Our beautiful Mother, Viola Howard was a patient at your facility for 5 months. During that time we came to know the staff and the facility and wanted to give you a update on what we witnessed with our daily visits.
First, so many of the staff are extraordinary. We want to give special recognition to Mother's nurse who was with her from the first day to the last...Megan! Megan was always kind considerate and compassionate to our Mother ...and she always wanted to do what the family wanted. She spent time with us talking about Mother and adjusting her meds to our desires and yet meeting Mom's needs ... ...but more than anything she was our sounding board on a daily basis. We cannot give her enough credit!
Right along with Megan was Sue the supervising nurse ... Sue was always attentive to Mother and often when we came to visit she had Mother behind the desk at her side playing a game of tick tack toe...or in some way making sure Mother had close attention.
Michelle the night nurse was also so attentive and caring to Mother ...she was the one who saw to it that she had special attention during the night. Mother often had trouble sleeping and Michelle saw to it that her meds were in order and helpful to her rest. April was amazing, while she was never her direct nurse ... she always went out of her way to hug Mother and tell her how important she was. Whenever we would walk Mother and run into April there was a recognition and awareness that Ari! was also looking out for Mother's best interest. We also cannot say enough about social worker Dawn. What an amazing care giver she is. She connected to Mother like they were mother and daughter in another life. She loved mother and it showed ...how do you ever thank someone for that gift? And when the end was near Deanna, along with others, really went out of their way to make sure the family was 'in charge' and comforted ....the coffee in the middle of the night was amazing!
Mother also had several extraordinary aides. Of special recognition is Shawnta,
McKenzie, Karen, Janet and Lilata. These women showed compassion, grace, caring and love on many levels. There were always trying to make things 'better' for Mom by feeding her, walking her, toileting her, and just hanging with her outside her room.. With each encounter they always made mom's life better.
We also want to mention that Mom started on the second floor and Jodi her upstairs nurse was extraordinary as well as the therapy department. Specific recognition goes to Mary and Arvin who always approached her therapy with firmness but filtered with kindness.
Our hearts are broken at our mother's passing ...but we know her last days, weeks and
months were spent in the care of wonderful human beings who valued her and gave her their best to enhance her remaining days. For that, we are eternally grateful!
-- Dianne B & Lori E